Online Store Policies
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Last Updated: July 21st, 2018
Thank you for your interest in Piece of My Peace Pottery. I hope you can find what you are looking for here. The following policies outline how all transactions are handled on pieceofmypeace.com.
Item Availability
Items listed are unique. Every effort is made to ensure that all items shown to you are still available, but it may be that another customer places their order for an item before you. In the event of an error, the item will go to the person who placed their order first. Note that placing an item in your cart does not reserve the item.
Placing an Order
All orders are final.
When placing an order, you will be given an order total, including tax and shipping. Currently, there is no charge for shipping. Indiana sales tax is applied to all orders shipped to Indiana addresses.
Placing an order requires entering your name, email address phone number, and shipping address. This information will only be used to fulfill your order. Your email address will be used as the primary means of communication. Phone numbers are provided to the shipping company for use in case of delivery problems. Your information will not be shared with any third parties, except as noted above. Your information will be stored securely, and you may request for it to be deleted at any time after your order is completed.
Payments for orders are processed through PayPal, or an invoice may be requested. Invoices are created and sent from Square. Customers paying via PayPal are not required to have a PayPal account. PayPal accepts most major credit and debit cards. After your payment is received, you will receive an order confirmation email. Please contact me if you do not receive your order confirmation.
Shipping
All shipments are via FedEx, UPS, or US Postal Service. International shipping is not available at this time. Shipments originate from Carmel, IN. Consult the shipping company's website for estimate delivery times. Orders are usually processed within 3 to 5 business days of receiving payment (Monday through Friday, except holidays). In the event I am not able to ship your items within 5 business days, you will be informed and given the opportunity to cancel your order with a full refund. When you order has shipped, you will be notified and given a tracking number. If you would prefer to pick up an order instead of having it shipped, please contact me as soon as you have placed your order. Piece of My Peace is based in Carmel, IN.
Damaged Items
All items are carefully packed in bubble wrap or other typical packaging materials. Every effort will be made to ensure your order will arrive undamaged. However, Piece of My Peace Pottery cannot guarantee that your items will not be damaged during shipping. If you received items damaged during shipment, notify me of the damage within 24 hours of receipt of your shipment. Please keep all shipping materials. Send photos of the damaged item to me via email so that I can file a claim with the shipping company. After I receive the photos, we can discuss refund or replacement.
Contacting Me
If you have any questions or concerns about your order, or if you need to cancel your order, please contact me via email at JudyDeGanArts@gmail.com, or by using the contact form on this website. Please include the order number in the subject line of your email. In order to verify your identity, emails should be sent from the address given when the order was placed.